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SBCI Values

We believe that by embracing these values, we can enhance our individual and collective contributions to the SBCI's mission

Integrity, Innovative, Inclusive, Agile and Customer Focused are the pillars that shape our decisions, actions and interactions.


  • We take responsibility for our actions
  • We call out things that are not right or values that are not being upheld
  • We are open, honest and transparent in all our relationships
  • We behave in a way that will maintain the trust of our stakeholders
  • We always act ethically and do the right thing, even behind closed doors


  • We continually look for new and better ways of doing things
  • We review projects when finished to find ways to improve
  • We look to identify market gaps and create solutions
  • We are not afraid to fail
  • We encourage our colleagues to question why
  • We stay up to date with the external market and new innovations


  • We embrace diversity of thought
  • We ask and we listen
  • We are open-minded and curious
  • We find ways to give people a voice
  • We trust each other
  • We display empathy and care
  • We work as a team


  • We collaborate within and across our teams
  • We identify blockers and we come up with solutions
  • We learn from our previous experiences and adapt our approach accordingly
  • We act quickly, conscious of the needs of our customers
  • We regularly review our schemes and listen to the feedback of our stakeholders to improve our processes

Customer Focused

  • We listen and respond to the needs of our customers
  • We communicate in Plain English for the benefit of our customers
  • We put the customer at the centre of our decision-making
  • We actively engage with Irish businesses when designing products and processes
Customer Focused