Integrity, Innovative, Inclusive, Agile and Customer Focused are the pillars that shape our decisions, actions and interactions.
Integrity
- We take responsibility for our actions
- We call out things that are not right or values that are not being upheld
- We are open, honest and transparent in all our relationships
- We behave in a way that will maintain the trust of our stakeholders
- We always act ethically and do the right thing, even behind closed doors
Innovative
- We continually look for new and better ways of doing things
- We review projects when finished to find ways to improve
- We look to identify market gaps and create solutions
- We are not afraid to fail
- We encourage our colleagues to question why
- We stay up to date with the external market and new innovations
Inclusive
- We embrace diversity of thought
- We ask and we listen
- We are open-minded and curious
- We find ways to give people a voice
- We trust each other
- We display empathy and care
- We work as a team
Agile
- We collaborate within and across our teams
- We identify blockers and we come up with solutions
- We learn from our previous experiences and adapt our approach accordingly
- We act quickly, conscious of the needs of our customers
- We regularly review our schemes and listen to the feedback of our stakeholders to improve our processes
Customer Focused
- We listen and respond to the needs of our customers
- We communicate in Plain English for the benefit of our customers
- We put the customer at the centre of our decision-making
- We actively engage with Irish businesses when designing products and processes
