1. Services provided to the public including administration of an enactment/scheme
The SBCI commits to respond to all queries from interested parties promptly. Such queries may relate to a person's eligibility to avail of SBCI supported funding, for example, the Brexit or Covid-19 Working Capital Scheme Loan Scheme.
The following is a list of the SBCI’s products:
- SBCI Investment and Working Capital Loans
- Re-finance of Exiting Banks
- Agriculture Investment Loans
- Leasing and Hire Purchase
- Guarantee Products
If you require further information about the SBCI’s products please click here.
2. How such services can be accessed
SBCI products can be accessed through the SBCI’s on-lending partners.
3. Review or appeal rights relating to such services
The SBCI does not lend directly to SMEs. Funds are lent through the SBCI on-lending partners. In the event that an SME’s application for credit is unsuccessful, SMEs should channel their query directly through the bank on-lending partners who operate an internal appeals process. Links to our current on-lending partner websites are provided here.
If the SME’s internal appeal is unsuccessful, it can then refer the case to the Credit Review Office. Information about the role of the Credit Review Office and the eligibility criteria for review can be found on its website at www.creditreview.ie
Our Customer Charter
This customer charter outlines the SBCI’s commitment to ensuring that our customers are at the heart of our decision making and that we offer excellent customer service. It also describes the standards of service that you can expect to receive from us.
Our Vision
Recognising the SBCI’s role in delivering policy initiatives for the SME market, our vision is supporting economic development in Ireland by driving increased access to finance.
Our Mission
Our mission is to support growth, prosperity, and the transition to sustainability, by driving competition, enabling innovation, and improving access to finance in the Irish credit market.
Our Purpose
The Strategic Banking Corporation of Ireland (SBCI) was set up in 2014 to avail of both national and international funding and guarantees for the purpose of making lower cost, long-term credit available to Irish businesses. We are here to help businesses fund their ambitious business plans by creating a more competitive and dynamic environment for funding. We provide wholesale finance and guarantees to Irish lenders that includes banks, non-banks, and credit unions so that they can then provide finance on favourable terms to Irish businesses, ensuring that the benefit of SBCI support is delivered to borrowers.
Products are designed to fill gaps in the finance market. Loans supported by the SBCI will generally be at a lower interest rate, have reduced security requirements or be of a longer term than is available in the market.
Our Customers
Our customers are the final beneficiaries of SBCI funding and include Small and Medium Enterprises, Small Mid-Cap Companies, and individuals. Our customers also include financial providers, both Banks and non-Banks. A range of Government Departments are also considered to be key customers where we deliver ongoing services to them.
Delivering for our customers – our commitments
We are committed to offering our customers high quality services that meet their needs.
We promise to:
- Always provide our customers with quality services
- Treat all customers equally, with courtesy and respect
- Be open, consultative and listen to our customers, and develop our products and services in response to their feedback
- Provide information that is clear, timely and accurate
- Apply the highest standards of integrity
- Foster the trust of the public through quality service and honest communication
- Ensure the material on our website www.sbci.gov.ie is up-to-date and accessible
- Acknowledge all written correspondence within 5 working days of receipt. A contact name, telephone number and/or email address will be included on replies
- Write in plain language and explain any technical terms where it is necessary to use them
- Answer and respond to all telephone calls promptly
- If we cannot deal with your query immediately, we will take your details and call you back as soon as possible
- Publish our Customer Charter on our website
Feedback and Complaints
The SBCI welcomes your feedback which we regularly evaluate to see how we can further improve the services we provide to our customers. If you have feedback or a complaint in relation to our customer service, you can contact us by:
E-mail: complaints@sbci.gov.ie
Phone: +353 1 238 4000
Writing to: The Strategic Banking Corporation of Ireland, Treasury Dock, North Wall Quay, Dublin 1, D01 A9T8
Once we receive your complaint, we will try to resolve it as quickly as possible. However, depending on how complex the issue is, we may need more time to resolve it. We will contact you within 5 working days to acknowledge receipt of your complaint and provide you with regular updates on the progress of our investigation into your complaint until resolved.